Terms of service

Introduction
This purchase is governed by the following standard terms of sale for consumer purchases of goods over the Internet. Consumer purchases over the Internet are primarily regulated by the Norwegian Contract Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-Commerce Act, which provide consumers with inalienable rights. These laws are available at www.lovdata.no. The terms of this agreement should not be understood as a limitation of statutory rights but rather as a description of the most important rights and obligations of the parties involved in the transaction.

The terms of sale have been prepared and recommended by the Norwegian Consumer Authority.

1. Agreement
The agreement consists of these terms of sale, information provided in the ordering system, and any specifically agreed terms. In the event of a conflict between the information, the specially agreed terms between the parties shall take precedence, provided that they do not contravene mandatory legislation.

The agreement is supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.

2. The Parties Seller:
TNTea Smørbukkstien 5, 4019 Stavanger, Norway Email: emil@tntea.no Phone: 92293831 VAT Number: 933782786 Trade Number: 933782786

The buyer is the consumer who places the order and is hereinafter referred to as the buyer.

3. Price
The stated price for the goods and services is the total price to be paid by the buyer. This price includes all fees and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

4. Agreement Conclusion
The agreement is binding for both parties when the buyer has sent their order to the seller.

However, the agreement is not binding if there have been typographical or clerical errors in the seller’s offer in the ordering solution or in the buyer’s order, and the other party realized or should have realized that such an error was present.

5. Payment
The seller may demand payment for the goods from the time they are shipped from the seller to the buyer.

If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card at the time of ordering. The card will be charged on the same day the goods are shipped.

If payment is made by invoice, the invoice will be issued to the buyer upon shipment of the goods. The payment deadline is stated on the invoice and is at least 14 days from receipt.

Buyers under 18 years of age cannot pay with a post-payment invoice.

6. Delivery
Delivery occurs when the buyer, or their representative, has taken possession of the goods.

If the delivery time is not specified in the ordering system, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the buyer’s order. The goods shall be delivered to the buyer unless otherwise specifically agreed upon between the parties.

7. Risk of the Goods
The risk for the goods passes to the buyer when the goods are delivered as per section 6.

8. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of their decision to exercise the right of withdrawal within 14 days from the start of the withdrawal period. The withdrawal period includes all calendar days. If the deadline falls on a Saturday, public holiday, or holiday, the deadline is extended to the nearest working day.

The withdrawal period is considered met if the notification is sent before the period expires. The buyer bears the burden of proof that the right of withdrawal has been exercised and should, therefore, be given in writing (withdrawal form, email, or letter).

The buyer must return the goods to the seller without undue delay and no later than 14 days from the notification of withdrawal. The buyer covers the direct costs of returning the goods unless otherwise agreed or if the seller has failed to inform the buyer that they must bear the return costs.

9. Delay and Non-Delivery – Buyer’s Rights and Deadline for Claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer, the buyer may, according to the rules in Chapter 5 of the Consumer Purchases Act, withhold payment, demand fulfillment, cancel the agreement, and/or claim compensation from the seller.

10. Defects in the Goods – Buyer’s Rights and Complaint Deadline
If there is a defect in the goods, the buyer must notify the seller within a reasonable time after discovering the defect. The buyer always has a complaint right if the notification is made within two months from when the defect was discovered or should have been discovered. The complaint can be made no later than two years after the buyer took possession of the goods.

11. Seller’s Rights in Case of Buyer’s Breach
If the buyer does not pay or fulfill other obligations under the agreement or law, and this is not due to the seller, the seller may, under the Consumer Purchases Act Chapter 9, withhold the goods, demand fulfillment of the agreement, cancel the agreement, and claim compensation from the buyer.

12. Warranty
A warranty provided by the seller or manufacturer grants the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty thus does not restrict the buyer’s right to complain and claim for delay or defects under sections 9 and 10.

13. Personal Data
The seller is responsible for processing personal data collected. Unless the buyer consents otherwise, the seller may only collect and store the personal data necessary to fulfill the seller’s obligations under the agreement. The buyer’s personal data will only be disclosed to others if necessary for fulfilling the agreement with the buyer or in cases required by law.

14. Dispute Resolution
Complaints should be directed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Norwegian Consumer Authority for mediation. The Consumer Authority can be reached at telephone number 23 400 600 or www.forbrukertilsynet.no.

The European Commission's online dispute resolution platform may also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be filed here: http://ec.europa.eu/odr.